COVID-19 Utility Relief Program is now available. It provides a one-time payment that is available to utility customers with overdue utility bills that have experienced economic hardship due to the pandemic. Please contact Utility Customer Service at 757-516-1001 for more information.
Forms and Documents
- Utility Billing Policy Change Notice - The City's Utility Billing & Collection Policies have changed effective January 1, 2014.
- Franklin Water/Sewer Impact Assessment
- 2018 Water Quality Report
- 2019 Water Quality Report