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The COVID-19 Utility Municipal Relief Program can now provide more than one payment to utility customers with overdue utility bills that have experienced economic hardship due to the pandemic. Please contact Utility Billing Customer Service at 757-516-1001 for more information.

Employee Benefits

The City of Franklin offers three (3) health plans through The Local Choice (TLC). 

Information about each plan can be found by visiting the following websites: 

-Key Advantage & High Deductible Health Plan

-Optima Health

-Flexible Spending Accounts 


Questions? Contact HR at (757) 562-8508 or 

Helpful Information
                Children's Health Insurance Program (CHIP) Notice 
                Health Benefits Nondiscrimination Notice
                The Local Choice