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The COVID-19 Utility Municipal Relief Program can now provide more than one payment to utility customers with overdue utility bills that have experienced economic hardship due to the pandemic. Please contact Utility Billing Customer Service at 757-516-1001 for more information.

To Report Abuse

To report any alleged adult or child abuse please contact our office at (757) 562-8520,

Monday through Friday between the hours of 8:30am and 5:00pm (excluding holidays) and you will be connected with a Family Services Specialist. 


If our office is closed, please call the following State Hotline telephone numbers.  The hotline telephone numbers are available 24 hours per day.

For the Virginia Adult Protective Services hotline, please call: 1-888-832-3858.

For the Virginia Child Protective Services hotline, please call: 1-800-552-7096.