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Customer Service

Director's Office, Engineering, Purchasing, Metering, Construction

Normal Working Hours
Monday-Friday 8:00am-5:00pm
Closed Saturday and Sunday

Franklin Municipal Power and Light
1050 Pretlow Street
Franklin, VA 23851
757-562-8568
757-562-7883 Fax 

Utility Billing and Payments

Normal Working Hours

Monday-Friday 8:30am-5:00pm
Closed Saturday and Sunday 

City of Franklin Utility Billing
207 W 2nd Avenue
Franklin, VA 23851
757-562-8518
757-562-0402 Fax

Electric Service Emergencies

Call 562-8568 M-F 8am-5pm or 562-8575 after hours.

What to do if your lights go out...

Even the most reliable power service can be interrupted occasionally. Plan ahead. Put matches, candles, flashlight and batteries where they are easily found in the dark. Also, store non-perishable food, a first-aid kit and battery-powered radio where others can find them. If you experience an electrical power outage, first check to see if your neighbor's lights are out too. 

If not:

  1. Turn off power at the main switch; 
  2. Check for a blown fuse and 
  3. Replace any blown fuse with a new fuse of the same ampere rating (never put a penny or aluminum foil in a fuse box to replace a fuse - you could cause a fire). 


If you have circuit breakers, find the one that has interrupted the power flow and turn it completely to the off position and then fully on. After you have either replaced a fuse or reset the circuit breaker, restore the power at the main switch.

If your neighbors lights are out or you are not able to restore power by replacing a fuse or resetting the circuit breaker, call Franklin Municipal Power and Light at 562-8568 M-F 8am-5pm or 562-8575 after hours. Restoring you power is very important to us and will always receive top priority. There is no charge for this service.

If your lights go out, please remember:

  • Keep freezer and refrigerator doors closed.
  • Turn off your electric range for safety when service is restored.
  • Leave a light on to show when power resumes.
  • When power resumes, restock emergency supplies.

Safety

Think about it. It's difficult to imagine our lives without electricity. Many of the simple pleasures we take for granted, from the lights we work and study by, to the ice we use to chill a cold drink, to the hot shower that gets us ready for the day. All of these activities and many more would be impossible, were it not for our energy sources and the ability to harness them and bring them to our homes. Electricity is an integral part of our daily lives. But we must never forget that the same power that makes our lives easier can cause serious injury or death if not used properly and cautiously.

Play it Safe! Treat all fallen power lines as if they are electrified.

It's important for you and your family to know that it's impossible to tell a live line by sight. Live wires don't necessarily twist, writhe, snap or spark. But they do kill. So please, don't touch the line or anything that's touching it. Warn others to stay away and call Franklin Municipal Power and Light immediately at 562-8568 to report.

Play it Safe! Teach children never to climb utility poles or touch electrical equipment. 

The only thing at the top of transmission towers and utility poles are live power lines which can kill if you get too close to them. Falls from towers and poles can also injure or kill. Other electrical equipment such as substations, padmount transformers and transformer platforms can be just as dangerous. Please, teach children not to touch, shoot or throw objects at this equipment. Teach them that a friend who dares them to do any of these things is not a friend.

Play it Safe! When working or playing outside, always be aware of how close you are to a power line.

Be especially careful when handling large equipment, long poles or tall items, to make sure that they do not make contact with power lines. Teach children never to place ladders or climb trees near power lines. And never try to adjust the antennas on the roof.

Play it Safe! Teach the people you love that water and electricity don't mix.

In summer, more than ever, kids are in and out of water. Warn all children that touching an electrical appliance when wet can cause death or severe injury. Teach them not to use electrical appliances (radio or hair dryers, etc.) near the lavatory sink, tub, shower or pool. To protect babies and small children, make certain that childproof safety caps are placed in electrical outlets. 

Play it Safe! Teach children to fly kites in open fields away from power lines. 

Kite strings can conduct electricity, so a child whose kite touches a power line can be killed or badly hurt. Teach children that if the kite drifts near a power line to release the kite. Teach them not to try to retrieve a kite that gets tangled in a power line. And never use anything metal on the kite or string. If you see a kite tangled in a power line, call Franklin Municipal Power and Light at 562-8568. Play it Safe! Before you dig in the yard, call for the free Miss Utility Locator Service. 

In spring and summer, people in and around Franklin begin outdoor projects. And many of these (gardening, adding fences, etc.) require digging. But electric lines can cause electrocution if struck by a shovel or other tool. So please, call 1-800-552-7001 before digging. Spring and summer is also remodeling time, but remember: the job isn't done until all electrical outlets are covered with plates. 

Play it Safe! Call Franklin Municipal Power and Light to trim trees that are close to power lines. 

If tree limbs in your yard are growing close to power lines, don't try to trim them yourself, Call 562-8568 and Franklin Municipal Power and Light will trim them for you. Free. And, if you're doing any kind of work around power lines, remember that you call Franklin Municipal Power and Light for temporary line clearance at 562-8568.

Understanding Your Bill

Your bill includes detailed information about your garbage and water,sewer,and energy use, a breakdown of the individual components of the bill and special messages from Franklin Municipal Power and Light to you, our customer.

Payment Options

Franklin Municipal Power and Light has various payment plans and programs for your convenience and to help in cases of temporary hardship. Please call 562-8518 for more information about these services.

Budget Payment Plan

You know how it is: in the heat of summer you run that AC day and night, and during the winter you just can't be without heat, while spring and fall are just fine with that cozy room temperature feel.We are all used to mother nature's ups and downs, but they can sure wreak havoc with our utility bills. Inevitably your summer or winter payment is higher than expected, and that ruins your whole budget.
To keep your utility bills under control, Franklin Municipal Power and Light offers an optional plan to stabilize your monthly bill and assure you that you will pay the same amount every month.

Temporary Hardship Extensions 

Due to health or financial hardships, customers may request additional time to pay delinquent bills. Temporary hardship extensions may be granted to avoid the disconnection of service.

Where to Pay My Bill?

Utility Billing and Payments

Normal Working Hours:
Monday-Friday
8:30am-5:00pm
Closed Saturday and Sunday
 
City of Franklin Utility Billing
207 W 2nd Avenue
Franklin, VA 23851
757-562-8518 Phone
757-562-0402 Fax

What Affects My Bill?

  • Size of House
  • Numbers of people living in the house
  • Amount of insulation in walls, floors, and ceilings
  • Clothes dryer
  • Hot water heater: setting, washing,baths
  • Type of windows and doors
  • Cracks around house
  • Trees or lack of trees:shade
  • Dripping faucet: especially hot water
  • Bathroom comode that leaks
  • Appliances that run constantly
  • Not changing furnace/AC filters regularly
  • Wash cars often
  • Watering the garden, plants and yard
  • Leaving lights on during the day/night
  • Heat with baseboard heat, heat pump, wood or fuel oil
  • Not closing blinds during the summer on the sunny side of the house
  • Not opening blinds during the winter on the sunny side of the house
  • Too high a thermostat setting