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The COVID-19 Utility Municipal Relief Program can now provide more than one payment to utility customers with overdue utility bills that have experienced economic hardship due to the pandemic. Please contact Utility Billing Customer Service at 757-516-1001 for more information.

2021 Open Enrollment - Voluntary Benefits

Open Enrollment for Voluntary Benefits

The open enrollment window for voluntary benefits will be held from May 1, 2021 - May 28, 2021.  

Information for each of the voluntary benefits options is provided below.  

If you are interested in meeting with a representative, please review the schedule below.  If you are unable to meet with a representative at the schedule time(s), please contact the representative to schedule a convenient day and time. 

Unless otherwise noted, the on-site meetings will be held at City Hall in the small conference room located next to City Council Chambers. 



Open Enrollment and policy information is provided here

On-site meetings:

  • Wednesday, May 5th - 9:00 AM - 4:30 PM 
  • Thursday, May 13th - 9:00 AM - 4:30 PM

Paul Kaplan 
(757) 562-4050

Colonial Life 

Benefits Booklet
Law Assure Flyer
WellCard Flyer

On-site meetings: 

  • Wednesday, May 12th - 9:00 AM - 4:30 PM 
  • Thursday, May 20th - 9:00 AM - 4:30 PM

Natosia McNair
(800) 325-4369

Legal Resources

Enrollment Form
Virtual Toolkit

Virtual meetings: 

  • Thursday, May 6th - 11:00 AM & 2:00 PM
  • Tuesday, May 18th - 11:00 AM & 2:00 PM

Chris Fletcher
(800) 728-5768 

New York Life

Fact Sheet
Guaranteed Issue Flyer
Wheel of Benefits Chart

To view more information on Employee’s Whole Life Guaranteed Issue, please click here.

 On-site meetings: 

  • Friday, May 7th - 9:00 AM - 4:30 PM 
  • Tuesday, May 11th - 9:00 AM - 4:30 PM

Jesse Hellyer
804-834-9939 & 804-837-6760 

Next Steps

Participate in a information session or schedule a one-on-one appointment with a plan specialist (see above).

Contact HR at or (757) 562-8508.