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Customer Service
- Commercial
If Your Lights Go Out
Starting New Service
Temporary Electric Service
To report street light problems or request an additional streetlight, call 562-8568.
Traffic Lights: please report burned out bulbs or malfunctioning signals to 562-8568.
If your lights go out . . .
Even the most reliable power service can be interrupted occasionally.
If you and your neighbors’ lights are out or you are not able to restore power by replacing a fuse or resetting the circuit breaker, call us at 562-8568 M-F 8am-5pm or 562-8575 after hours. Restoring your power is very important to us and will always receive top priority.
Plan ahead for emergencies. Put matches, candles, flashlight and batteries where they are easily found in the dark. Also, store non-perishable food, a first-aid kit and a battery-powered radio where others can find them.
If you experience an electrical power outage, first check to see if your neighbor's lights are out too. If not, 1) turn off the power at the main switch; 2) check for a blown fuse, 3) replace any blown fuse with a new fuse of the same ampere rating (never put a penny or aluminum foil in a fuse box to replace a fuse - you could cause a fire). If you have circuit breakers, find the one that has interrupted the power flow and turn it completely to the off position and then fully on. After you have either replaced a fuse or reset the circuit breaker, restore the power at the main switch.
If your lights go out, please remember:
• Keep freezer and refrigerator doors closed.
• Turn off your electric range for safety when service is restored.
• Leave a light on to show when power resumes.
• When power resumes, restock emergency supplies.
Starting New Service
The service initiation form can be found here for your convenience. Should you have any questions or problems, call Franklin Power and Light at 562-8568.
Temporary Service
Franklin Municipal Power and Light can provide temporary electric service and metering for construction purposes or special events. Call 562-8568 for information.
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